Privacy Policy
Last updated: 31st March 2026
Introduction
Advanced Allied Care (ABN: 15097272323) is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage your personal and sensitive health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct.
Information We Collect
As an NDIS provider of Physiotherapy, we collect information necessary to provide safe and effective treatment. This includes:
Personal Information: Name, date of birth, address, contact details, and NDIS participant number.
Sensitive Information: Health records, medical history, physical assessment results, and disability-related support needs.
Digital Information: IP addresses, browser types, and website interaction data (via cookies) when you visit our landing page.
How We Use Your Information
We use your information in the following ways:
Services: To provide mobile physiotherapy services.
Communication: To communicate with the NDIA, Plan Managers, or Support Coordinators regarding your care.
Marketing: We use non-identifiable data to improve our Google Ads campaigns and website performance. We never use your sensitive health information for targeted advertising.
Google Ads and Data Collection
We use Google Ads to reach our clients in the Newcastle and Hunter region.
Cookies & Tracking: Our website uses cookies and pixels (such as Google Analytics and Google Ads conversion tracking) to understand how users interact with our site.
Personalized Advertising: We may use remarketing to show ads to users who have previously visited our site. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.
Third-Party Disclosure: We do not sell your data. We only share data with Google for the purpose of measuring ad effectiveness.
Data Security and Storage
Your health records are stored securely using Splose, which uses industry-standard encryption. We retain NDIS records for the legally required period (usually 7 years, or until a child turns 25).
Your Rights
You have the right to access the personal information we hold about you, request a correction of records and to withdraw consent for data collection at any time.
Contact Us
If you have a question about this policy or wish to make a privacy complaint, please contact:
Privacy Officer: Jack Gillingham
Email: jack@advancedalliedcare.com.au
Phone: 0427 773 467